Intelligent Pet Self Rotating Ball

DO YOU ACCEPT RETURNS FOR EXCHANGE?
We do not accept returns for exchanges. To avoid any issues, we kindly ask that all customers carefully review the product listings and sizes before placing an order.

DO YOU ACCEPT ORDER CANCELLATIONS?
Order cancellations are only accepted within 24 hours of placing the order. Please note that we cannot guarantee approval for cancellations, as our fulfillment center processes orders promptly. We will check with our fulfillment team to determine if the order has been shipped. If not, we will cancel the order.
To request a cancellation, please email us at info@flourishglimpse.com, and we will respond as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?
Refund requests are accepted within 7 days of receiving your order. After this period, we cannot process refund requests. We will inform you of any potential shipping delays.

Refunds are only accepted if:

• The product is from our store
• The product has not been used
• The request is made within 7 days of receiving the order

If the item you received is incorrect (wrong size, color, or completely different from your order), we will offer a free reshipment of the correct product or a refund based on the conditions below.

To request a refund, please email our support team at info@flourishglimpse.com with the following information:

• Reason for the refund
• Picture/Video of the product received
• Order number

Once we receive your email, we will respond within 24 hours. If we verify your request, we will either reship the correct product for free or provide a partial refund. Full refunds will not be issued under these circumstances.

Please note that we do not provide refunds if the tracking number shows the order as delivered but you did not receive it. In such cases, we are not responsible for package theft.

For further inquiries, feel free to email us at info@flourishglimpse.com.

DO YOU ACCEPT RETURNS FOR EXCHANGE?
We do not accept returns for exchanges. To avoid any issues, we kindly ask that all customers carefully review the product listings and sizes before placing an order.

DO YOU ACCEPT ORDER CANCELLATIONS?
Order cancellations are only accepted within 24 hours of placing the order. Please note that we cannot guarantee approval for cancellations, as our fulfillment center processes orders promptly. We will check with our fulfillment team to determine if the order has been shipped. If not, we will cancel the order.
To request a cancellation, please email us at info@flourishglimpse.com, and we will respond as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?
Refund requests are accepted within 7 days of receiving your order. After this period, we cannot process refund requests. We will inform you of any potential shipping delays.

Refunds are only accepted if:

• The product is from our store
• The product has not been used
• The request is made within 7 days of receiving the order

If the item you received is incorrect (wrong size, color, or completely different from your order), we will offer a free reshipment of the correct product or a refund based on the conditions below.

To request a refund, please email our support team at info@flourishglimpse.com with the following information:

• Reason for the refund
• Picture/Video of the product received
• Order number

Once we receive your email, we will respond within 24 hours. If we verify your request, we will either reship the correct product for free or provide a partial refund. Full refunds will not be issued under these circumstances.

Please note that we do not provide refunds if the tracking number shows the order as delivered but you did not receive it. In such cases, we are not responsible for package theft.

For further inquiries, feel free to email us at info@flourishglimpse.com.

We take pride in offering a reliable and efficient shipping process to deliver your orders in a timely manner. Our shipping policy is designed to ensure that you receive your products within 7 working days from the date of purchase. Here's what you need to know:

Processing Time: Upon placing your order, our team will start processing it within 1 to 3 business days. During this time, we will verify your payment, check the availability of the items, and prepare your package for shipment. Rest assured that we strive to process your order as quickly as possible to minimize any delays.

Shipping Time: Once your order has been processed, it will be shipped using our trusted shipping partners. The estimated shipping time within the working days is 7 business days. Please note that weekends and public holidays are not considered working days and may add to the overall delivery time.

Tracking Your Order: To keep you informed and provide peace of mind, we offer order tracking for all packages. As soon as your package is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment until it reaches your doorstep.

Partial Shipments: For orders containing multiple items, they may be shipped separately to ensure faster and more efficient delivery. Don't worry; you will receive individual tracking numbers for each package.

Shipping Costs: We aim to offer competitive shipping rates for all our customers. The shipping costs are calculated based on your location and the weight of the items in your order. You will be able to view the exact shipping fees during the checkout process before finalizing your purchase.

Shipping Restrictions: While we strive to provide worldwide shipping, there might be certain remote locations or international destinations that are not covered under our shipping network. If you have any concerns about your shipping address, please reach out to our customer support team before placing your order.

Order Changes and Cancellations: If you need to make changes to your order or cancel it, kindly contact us as soon as possible. While we will do our best to accommodate your request, please note that once the order is shipped, changes may not be possible.

Delays and Exceptions: While we work diligently to meet our shipping commitments, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may cause delays. In such cases, we will keep you informed about any potential delays and work towards resolving the issue promptly.

If you have any questions or require further assistance regarding our shipping policy or your specific order, don't hesitate to contact our friendly customer support team.